How we work
How we work
We help governments around the world to deliver real and lasting change. We do this by adhering to the following principles:
Owning outcomes – give us the big problems to solve. Enable us to develop solutions and test new ways of working. The more flexibility and freedom to operate and innovate, the more we’ve found we can help deliver real impact.
Joining up public services – it is often easier for A4e to join up different government agencies and departments for the customer, to work across silos and boundaries. By joining up employment and skills for example, we can help people get into a job and then train to develop their career.
Exporting and importing best practice – the transfer of knowledge and best practice from the front line has driven our growth in the last decade. A whole household approach to getting families back to work, first trialled in Germany is now working in Wales.
Piloting new programmes – we are specialists in setting up, implementing and then delivering pilots that test new policy ideas. From large scale pilots such as a new welfare reform model in Germany and Israel to complex caseworker services delivered over the phone, we stretch, challenge, innovative and deliver new public services.
Putting the personal in to public services – much of our recent work has centred on the personalisation of public services, giving ‘service users’ a choice and voice in how they interact with and use a wide range of public services. Social care, skills training; welfare; legal services – we are catalysts for change in our markets
Reducing transaction costs – we help governments to reduce costs in public services. By prime contracting, leading vibrant supply chains of public, private and third sector partners, we drive down costs and increase outcomes. Through quality assurance; contract management; performance management; data management; evaluation; capacity building; and market making we help governments deliver more for less.
Improving failing services – sometimes services just don’t work. The right design but the wrong implementation, or the right service but the wrong organisation. We often step in to help re-design and rework services, address market/service failure and lift outcomes.
